SHIPPING

Q. How much is shipping?

All orders in the United States (including Hawaii) will be shipped free of charge

Q. When will my order ship?

A. Most orders are estimated to be shipped within 5-10 business days, unless expedited shipping is selected at checkout. Daily shipping cutoff is 12pm PST (3pm EST), Monday-Friday. Orders placed after this time will be shipped the following business day. Shipping Department is CLOSED on weekends and holidays.

Q. How long will it take to receive my order?

A. Shipping transit time varies based on delivery method selected. Standard shipping time is 2-5 business days (including Hawaii)

Q. Can you ship COD?

A. We do not ship any orders COD. All orders must be prepaid before shipping.

Q. My Package shows ‘delivered’ but I can not find it?

A. To help ensure the safety of your package, the driver will try to leave your package out of plain sight. We recommend that you check all exterior doors and any locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package. If you’re still unable to locate the package, contact us to start a claim.

Q. My Package shows ‘in transit’ and has not been updated in a while?

A. This is normal behavior and should not be cause for alarm. A package traveling across the country will be in a trailer bound for the destination, and a new scan won’t be available until the trailer has been received at the destination. For example, a package traveling from California to Florida may not be scanned for five days while moving across the country. However, if the scheduled delivery date has passed and there have been no scans for several days, we recommend that you let the us know that you have not received your package.

Q. My package was delivered, but has been damaged or is missing items?

A. Please take a photo of the damaged/incorrect item and fill in the form on our Shipping Errors page, one of our customer service team will begin a claim for you.