Q. How do I place an order?

A. Orders can be placed via our website for small retail orders by adding the desired items to your shopping cart and proceeding to checkout.
For larger wholesale and assorted orders, you can contact us by Email:info@hdimprinting.com .

Q. Do I need an account to order?

A. You do not need to create an account to order. There is an option to “Checkout As A Guest.”
By creating an account at hdimprinting.com you will be able to shop faster, be up to date on an orders status, and keep track of the orders you have previously made.

Q. What payment methods do you accept?

A. For orders placed online through our secure checkout, we accept Visa, MasterCard, American Express, Discover, and PayPal. Credit card transactions are processed by Authorize.net. For wholesale orders, we accept Visa, MasterCard, American Express, Discover, PayPal, money order, and checks. All orders must be paid for before being shipped.For customers wishing to pay by check or money order, please contact us by email for an order total. Personal checks only accepted for amounts over $1000.00 Orders paid for by Check are subject to a 3-day waiting period while the check clears before order can be shipped.All payments must be made in USD.

Q. Is it safe to use my credit card online?

A. Yes. We encrypt all of your personal information, including your credit card number, when it is sent over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, a blue bar will appear at the top of the browser window and an unbroken key or lock icon at the bottom right corner of the window. This indicates that the transaction is secure.

 

Q. How do I use Paypal?

A. With a PayPal account, you can choose to pay with credit card, debit card, bank account, or PayPal account balance for any purchase. To pay via PayPal, please select it during the checkout process. You will be asked to log into your PayPal account and the site will connect you to paypal.com to complete payment.To ensure that your order is shipped in a timely manner, we require that your PayPal account is verified. All “E-check” transactions will remain pending until the payment is cleared; order will ship until E-check clears.If you pay with Paypal and return a product for a refund, refund will be made to your Paypal account.For more information on shopping with PayPal, visit http://www.paypal.com.

Q. Where is my order?

A. Once your order is shipped you will receive an email with tracking information to the address entered at checkout, please remember to check your spam folder. If you have not received tracking information, most likely your order has not shipped yet. If you were logged in to your account at time of purchase, You can view your order status by logging into your account and viewing your order history. Orders that are marked Awaiting Shipment are still being packaged in our facility. Orders that are marked Shipped will have a tracking number.

Q. Do you accept purchase orders?

A. Purchase Orders are only accepted from Schools & Government Institutions, Please send your request to info@hdimprinting.com.

Q. What if I do not receive an order confirmation via email?

A. You should receive a copy of your online order confirmation via e-mail within an hour of placing your order. However, if you do not receive this message, please contact us at info@hdimprinting.com to ensure that your order was received and is being processed.

Q. How do I make changes to my order?

A. We can change the items on your order, delivery address, or ship method as long as your order has not been processed. Please contact us at info@hdimprinting.com the day you place your order to make the change.

Q. How do I get a coupon code?

A. We currently have a coupon code for new accounts. Please use the code thanks2you to receive a complimentary 10% off coupon code for opening a new account.

Q. Why am I having problems ordering?

A. To order from our site, you need a SSL compliant browser and your browser preferences must be set to accept “cookies”. For best results we recommend using Apple Safari 3 or later, Google Chrome 2 or later, Mozilla Firefox 3 or later, or Microsoft Internet Explorer 7 or later.